Shipments and returns
All items sold on Merino-Shop.at are in stock, and delivery follows within one to two business days after the invoice amount has been credited to our account.
From 16th of March until the 30th of April 2020, all orders with delivery in covered destinations (please check following table) will benefit from free shipping.
Due to the worldwide spread of the corona virus (Covid-19) and the associated drastic measures taken by many governments, international mail is currently only possible to a very limited extent. Unfortunately, it is currently not possible to accept letters and parcels for the following destinations: Estonia, Greece, Ireland, Latvia, Lithuania, Portugal, Spain.
Please note: This information is accurate as of March 20, 2020 and is subject to change. We keep the page as up to date as possible.
In general, delays in transit times can be expected for all existing destinations. Many countries restrict personal contact in delivery, so in many cases the recipient's signature is waived.
In the standard delivery, the shipment of your order takes place through the Austrian Post AG. We are committed to carry out all orders within 1-2 working days. Please refer to the following table for the detailed shipping costs.
|Orders over € 50.00
|| 4,00€ FREE
|EU countries zone 1**
|EU countries zone 2***
|Rest of EEA countries****
* Prices include 20% VAT.
** Belgium, Czech Republic, Denmark, Finland, France, Great Britain, Hungary, Italy, Kroatia, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Sweden.
*** Cyprus, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Spain.
**** Iceland, Liechtenstein, Norway.
Right of withdrawal
You have the right to revoke this contract within 14 days without stating any reasons.
The withdrawal period is 14 days from the date on which you or a third party indicated by you, other than the carrier, have or has taken possession of the goods. To exercise your right of withdrawal, you must inform us
Telefon: +43 (0) 688 64133903
by means of a clear declaration (for example a letter delivered by mail or an email) of your decision to withdraw from this contract. To meet the revocation deadline it is sufficient that you send your communication concerning the exercise of the right before the expiration of the withdrawal period.
Effects of withdrawal
If you revoke this agreement, we will reimburse all payments we receive from you, including initial delivery costs (with the exception of the additional costs arising from the fact that you have chosen a different method of delivery than that offered by us), and repay immediately no later than within fourteen days from the date on which the notification has been received about your cancellation of this contract. For this refund, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; under no circumstances you will be charged fees because of this repayment. We may withhold the reimbursement until we have received back the returned goods, or until you have demonstrated that you have sent back the goods, whichever is the earlier. You have to return the goods to
Telefon: +43 (0) 688 64133903
immediately and in any event not later than fourteen days from the date on which you inform us about the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. We do not carry the cost of returning the goods. You have to pay for any diminished value of the goods, just when this value drop is due to a loss of the nature, characteristics and functioning of the goods handled by the customer (for example, ordering a piece of clothing, the consumer should only try the product, but not to wear it). Please take note that only the goods, with the original label in the original packaging and unworn in perfect condition will be accepted for return.
Last revision: 03. April 2020